KashThis policy applies to the monthly subscriptions paid to KashRide (a partnership firm). All amounts are in Indian Rupees (INR). Current prices are on our pricing page.
1. Your subscription
KashRide charges a monthly subscription per vehicle: ₹899 for cabs, ₹699 for autos and ₹599 for bikes. KashRide takes no commission on fares. Passengers pay a ₹5 booking fee on each ride, added to the total and shown on their fare; on cash rides captains collect it with the fare and it is added to their next monthly bill. A captain’s first payment covers the days left in the month they join and is due before their first ride. New rides pause if ₹500 in fees is unpaid. Captains pay each month in the app; nothing is charged automatically.
2. Cancelling
- You can cancel at any time from the app or by contacting us.
- Cancellation takes effect at the end of the month you have already paid for; you keep access until then and are not charged again.
3. Refunds
- Once a monthly period has started, the subscription for that month is not refundable, except where required by law.
- If your captain account is not approved after you have paid, the amount paid is refunded in full.
4. Failed or duplicate payments
If money is debited but your subscription is not activated, or you are charged twice for the same month, the extra amount is returned to your original payment method — usually automatically within 5–7 working days. If not, contact us with the payment reference.
5. How to raise a request
Email support@kashride.com with your name, registered mobile number and payment reference. We reply within 2 working days, and any approved refund is returned to the original payment method within 7 working days (your bank may take a few more days to show it). Complaints can be sent to complaints@kashride.com.
6. Contact
KashRide (a partnership firm), Tengpora Bridge, Hyderpora, Srinagar, Jammu & Kashmir, India · +91-7006968379 · +91-7889544046 · info@kashride.com